2019 ILAPCO Fall Training Seminar - Friday, September 20th, 2019
Please join Illinois APCO as we welcome back Adam Timm for our Annual Fall Training Seminar

Improving Your Emotional Intelligence:
The #1 Tool for Comm Center Success

September 20th, 2019 0800 - 1700 hours 
Hollywood Boulevard, 1001 75th Street, Woodridge, IL 60517

FEE: $30.00 For APCO Members
$80.00 For Non-APCO members

Registration Link

Join Adam Timm for this energetic training class filled with proven action steps and perspectives to help you communicate better and positively impact your center's culture:

You may think you’d be more successful if callers weren’t so annoying. Or if your supervisor weren’t such a jerk. Or the work weren’t so stressful. The truth is your success is determined almost wholly by the level of your own emotional intelligence. This class explains the critical importance of emotional intelligence and how it applies to your daily work life and provides ways to improve your emotional intelligence immediately.

In this class you'll learn:
  • Why emotional intelligence is so important at the comm center
  • How to improve your leadership ability, whether a line level employee, instructor, supervisor or manager
  • Tools for communicating more effectively during heated exchanges
  • The simple change you can make to improve your center's culture

As a dispatcher for over 10 years, I learned the hard way that the job is much more difficult without the proper tools and
perspectives. We’ve designed our classes with this in mind. ~Adam Timm, Founder/Instructor

Download Program Brochure Here

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