Pre-Conference Sunday Education

The IPSTA Conference is proud to offer the following pre-conference course for the 2023 conference.  

  • Sunday October 22, 8:30 AM – 4:30 PM                 

  • Cost is $100.00 per attendee.  

  • Separate registration is required for this pre-conference course

The Tactful CommunicatorRobert_Mann

Presented By: Robert Mann

Course Description

In this interactive workshop, you’ll learn the power of tact - How to tell someone what they don’t want to hear in a way they can accept it.  More importantly, you’ll learn how to accept something YOU did not want to hear, as it was intended.  You’ll increase your professionalism by learning how unconscious thought influences communications. You’ll practice a proven model to increase your listening capabilities.  And what communications course would be complete without delving into Emotional Intelligence? 


Robert Mann served as member of the Orange County Sheriff’s Department (CA) for twenty-five years until he retired from law enforcement in March of 2014.  He began his law enforcement career after serving in the United States Marine Corps.  Robert has been involved in training for well over twenty-five years, having been a Field Training Officer, a full-time Arrest and Controls Techniques Instructor, and the Training Officer for a full-time Bomb Squad, as well as having over twenty years of experience as adjunct faculty at Santa Ana and Golden West Colleges.  He has been a nationally certified IADLEST instructor and is certified as a Master Instructor through California POST.  Over the course of his law enforcement career, Robert has been a hostage negotiator, a bomb technician, graduated from SWAT School, and served for 13 years as the team leader for the county-wide Tactical Explosive Breach Element.  He worked assignments in General Investigations, Special Investigations, and Internal investigations.  Robert is a recipient of the Orange County Sheriff’s Department Medal of Courage for an on-duty incident.    

Prior to becoming the founder and principal of Semper Fi Professional Development, Inc., Robert worked with other government agencies and private organizations to improve individual and team performance and create organizational accountability systems.

He has been an instructor and course coordinator within the California POST Instructor Development Institute and the Robert Presley Institute of Criminal Investigations.  He currently works as Professional Development Consultant and Instructional Designer.  Robert is a member of the NENA instructional cadre and is co-founder of Pathfinder Resilience, an organization focused on training the public safety community on how to take charge of their own wellness.