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Leadership Symposium Program - Day 2

ILAPCO Spring Leadership Symposium

  Day 2: Managers

09:00-0930: Intro

It’s easy to feel like you are alone, but there is no reason for it. Look around the room. Everyone here is a resource. Everyone here got to where they are because someone believed in them. Think about where you were and what you knew 5 years ago; are you in the same place? Think about where you want to be in 5 years; how are you going to bridge that gap? Did you come this far to give up? If you fail, who pays the price? Consistency separates winners from wannabe’s. 

09:30-1030: Hiring in today’s world.

We tend to focus a tremendous amount of attention on what to do with someone when they are hired, but often fail to invest the right amount of time in selecting the best candidate that has the highest chance of success.

During this segment, we will discuss hiring processes. What has worked extremely well for your center? Do you have a horror story you would like to share?

10:30-10:45: Break

10:45-11:45: Union Contracts and Strategy

During this segment, we will discuss union contracts and how to read them from a management perspective. Please be prepared to share a segment from your own contract that is particularly beneficial to the agency, and any that you may wish to incrementally move away from.

11:45-12:15: Break and Lunch Served

12:15-13:00 Lunch Open Discussion

During this segment, we will ask for any dilemmas you are experiencing that will not be addressed in the other 4 primary segments. Air your struggle out, and let the room respond to it. This session will be a great time to collect business cards and make contacts to use throughout the year.

13:00-13:10 Break

13:10-14:00 Technology enhancements in your center.

IT solutions are becoming a part of our operations more and more as we move into the next generation of PSAP operations. Talk about what types of IT solutions you have seen leveraged in your center that have made a huge difference both on and off the floor.

14:00-14:10 Break

14:10-15:10 Human Resources

Let’s take some time in this session to unpack common HR challenges, as we all have a lot to learn from each other in this area. While not an exhaustive crash course, you will be able to take some nuggets away with you and make some important professional connections that will serve you well moving forward.

15:10-17:00 Open Networking/Break/Dismissal

Stay and talk shop. We came to build bonds and lock arms, this is a great time to make the most of your day (and wait for traffic to subside a bit).