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Leadership Symposium Program - Day 1 Supervisors

ILAPCO Spring Leadership Symposium

Day 1: Supervisors

09:00-0930: Intro

It’s easy to feel like you are alone, but there is no reason for it. Look around the room. Everyone here is a resource. Everyone here got to where they are because someone believed in them. Think about where you were and what you knew 5 years ago; are you in the same place? Think about where you want to be in 5 years; how are you going to bridge that gap? Did you come this far to give up? If you fail, who pays the price? Consistency separates winners from wannabe’s. 

09:30-1030: Technology enhancements in your center.

IT solutions are becoming a part of our operations more and more as we move into the next generation of PSAP operations. Talk about what types of IT solutions you have seen leveraged in your center that have made a huge difference both on and off the floor.

10:30-10:45: Break

10:45-11:45: Training Challenges

During this segment, we will discuss training issues. Today more than ever the roles of CTOs and Training Coordinators are a handful. Some centers have a lower washout rate than others, and this is no accident. What has made a lasting impact in your center in this area? What were some of the poor practices that you eliminated? 

11:45-12:15: Break and Lunch Served

12:15-13:00 Lunch Open Discussion

During this segment, we will ask for any dilemmas you are experiencing that will not be addressed in the other 4 primary segments. Air your struggle out, and let the room respond to it. This session will be a great time to collect business cards and make contacts to use throughout the year.

13:00-13:10 Break

13:10-14:00 Dealing with “That Guy/Gal”

EVERYONE has “That Guy/Gal” working for them. What have you done to keep a lid on the situation? What have you tried that blew up in your face? If you get rid of them, will your problems be solved?

14:00-14:10 Break

14:10-15:10 Changing Culture

Changing your agency’s culture should be on every Supervisor’s agenda. Let’s talk about some things that you have done, or seen done, that have changed the culture in your organization.

15:10-17:00 Open Networking/Break/Dismissal

Stay and talk shop. We came to build bonds and lock arms, this is a great time to make the most of your day (and wait for traffic to subside a bit).