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COURSE
DESCRIPTION AND PERFORMANCE OBJECTIVES
September
22, 2009, the Illinois Chapter of APCO is proud to feature a day
with Gordon Graham. The eight-hour program will be a presentation on
Telecommunications Operations focusing on risk management and
addressing civil liability concerns.
The
morning session will start with some thoughts on becoming a
"HRO" -high reliability organization. Gordon wiII share
with you the thoughts of the father of the nuclear navy -Admiral
Hyman Rickover and the proven strategies he used to make the nuclear
fleet so great.
Next
Mr. Graham will introduce all attendees to his "Five Concurrent
Themes for Success". These themes -Risk Management, Systems,
Customer Service, Accountability and Integrity -when working together
allow tasks, incidents and events a higher probability of going right
-thus eliminating problems prior to occurrence.
A
discussion on "Why things go right and Why things go wrong"
will follow -with an emphasis on "risk assessment"
-specifically what tasks in each job description have the highest
probability of causing you and the organization tremendous grief.
More importantly, Gordon will give you proven control measures on how
to prevent bad things from happening.
This
will lead into a discussion of the principles of organizational risk
management -the daily and ongoing responsibility we all have
regarding getting and keeping good people, developing good policy and
procedures, assuring that all personnel are fully and adequately
trained, making sure that supervisors are in fact behaving like
supervisors, and the importance of organizational discipline.
Gordon
will follow up these comments with some thoughts on liability -and
what can be done up front to prevent lawsuits.
The
presenter of this action packed seminar is Gordon Graham, an
internationally recognized 33-year veteran of California Law
Enforcement (retired), and an attorney with a background and formal
education and experience as a risk manager. Mr. Graham combines his
vast knowledge in multiple areas with great humor with the goal of
educating the attendee in how to better protect themselves, their
employer and their profession.
Those
familiar with Gordon know the exciting, information filled seminars
he delivers. He combines his thirty-three years in law enforcement
with his background as and attorney and education in risk management
to deliver programs that allow the informed attendee the ability to
go back to her/his agency and really make a difference. This program
has been delivered at Fire Departments, Police and Sheriff
Departments and APCO conferences around America.
A
complete set of handouts will be provided to allow immediate
implementation of these concepts when the attendee returns to work.
These handouts will also contain Mr. Graham's Operational Risk
Management "rules" that summarize the covered material in
each of the above critical areas. Past evaluations of his program
have been outstanding.
You
will not be sorry you spent a day with Gordon Graham. |
