Illinois APCO Proudly Presents

Critical Incident Stress Management

A Training Sesion presented by Kevin Willett of Public Safety Training Consultants,
and Northern Illinois Critical Incident
Stress Management Team

Program details click here

Tuesday, Sept 13,2011

Hours 8:00am to 4:00pm

Class Location

1001 West 75th Street • Woodridge, IL 60517

Class Fee: $ 25 APCO Members / $ 75 Non-APCO members

For lodging contact: Aloft, 500 Janes Avenue, Bolingbrook, IL  630-410-6367 
$89.00 per night, just mention Illinois APCO when booking  

Sign up today at www.ilapco.org
For additional questions or off-line registration contact Jeanine Chiappano @ 708-799-3787  jchiappano@ecom911.net

COURSE DESCRIPTION AND PERFORMANCE OBJECTIVES

Learn the dynamics of the stress responses 9-1-1 professionals encounter. Understand acute and delayed reactions to post-traumatic stress. Develop skills to actively empower yourself and co-workers to cope with stress. Utilize innovative tools to facilitate the recovery process after work related or personal stressors

Students will be guided through day of lecture, discussion and exercises to understand and recognize critical incident stress.  A variety of coping techniques will be introduced and demonstrated. Critical Incident Stress De-briefing (CISD) and Critical Incident Stress Management (CISM) programs will be explained.  This is a real-life view of 9-1-1 stress!

Call Takers and Dispatchers need stress management, as do first responders. Dispatchers envision each call they take from the public and often don't have an outlet for those images. They deserve a day of honest discussion and education. The instructors are subject matter experts and know real-life coping tools. This class will make a difference in your dispatcher's personal and professional lives for coping with all varieties of stress.

Back