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A
Rememberance Written by Naperville Police Chief David Dial on January
17, 2011
Last
week, our community lost a wonderful servant, Beth Cortina, to a
battle with cancer. You might not have been fortunate enough to know
Beth and to know what a special person you have had serving you.
However, if you have lived or worked in Naperville during the last 12
years, she has had very direct involvement into the delivery of any
of the city services you may have requested. This is because she has
served as a supervisor in the citys Public Safety Answering
Point and later as the manager of the entire Communications Center
for the city of Naperville.
When
we initially hired Beth as a communications supervisor, she had more
than eight years of professional public safety communications
experience in another police department. Two of those years included
service as a communications training officer. From our interviews and
background checks, we knew of her job qualifications, but we did not
know at that time what a truly wonderful and giving person she was.
Her
personal qualities were best exemplified in a letter Oct. 23, 2005.
The author of that letter was a member of a small emergency dispatch
center near New Orleans. Like all other people who lived in the
Bedford Township community served by that small dispatch center, the
dispatchers had suffered the devastating effects of Hurricane
Katrina. The letter sent by one of those dispatchers was addressed to
Beth and accompanied by a card depicting a mother and baby tiger on
the front of it. I am sharing this letter with you so that you can
all know about a different side of the men and women who serve you.
Here
is what someone who never met Beth wrote to her.
Dear
Beth: The tigers on this card are rare and some of the most
beautiful animals on earth. This is how I think of you! You are
indeed one of the rare and beautiful human beings on earth! When you
first called and spoke with me, your voice was like that of an angel.
We are so used to being ignored and forgotten about because we are
such a small agency, plus the fact we are at the end of the earth,
because we are only eight miles from the Mississippi line and 40
miles north of New Orleans.
You
can just imagine how we felt when someone called and asked about us.
We have all cried and have felt so loved. Although we dont do
this job for praise or glory, it is so wonderful to know that people
who do what we do care so much. It is the highest honor you could
have bestowed upon us. You and the Naperville Police Department just
could never know how much your love, caring and generosity has meant
to all of us!
At
this time, we have five full-time dispatchers, two of whom lost
everything. Because of you and the Naperville Police Department, we
have received cards and boxes of items that all of us were able to
use. When you asked if we were all right, I said yes, we were
all fine. It wasnt until all of these things started
coming in did I realize how much we really all lost. Because we had
our health, I just thought we had everything. The small things meant
so much, such as toothpaste, tooth brushes, soap and other things.
... For instance, toilet paper became one of the most valuable and
important things in the world, along with MREs (food) and
water. It is so funny how much a person takes for granted. We have
all learned the most important thing in this whole world is the love,
caring and compassion from your fellow men and women. God bless you
and all members of the Naperville Police Department, especially the
communications section. It is very true that there are indeed angels
among us. Thank you, with love.
Beths
dedication to her profession and desire to provide you with the best
possible service was no less than her dedication and compassion to
her fellow man. As a community, we have been blessed with her service
to us. |