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Video
Training Series
APCO
Institute offers a series of training videos online to assist you in
your training needs. Do you want additional training for your agency?
Need a refresher for TTY, Suicidal Callers or AMBER Alerts? Each
video qualifies as one CDE credit. Train unlimited staff for an
entire month on one of these three sessions:
AMBER
Alerts Training Video
The
AMBER Alert system is a nationwide system that is organized under
the state or regional plans to assist with the recovery of abducted
or endangered children. The system was developed to quickly deliver
information to the public about these children to aid law enforcement
in the speedy recovery of the child. The role of the dispatcher is
often critical in the quick deployment of personnel and, in some
cases, in the actual entry of information into the system to initiate
the AMBER Alert. This training video gives background on how the
system was developed and describes the implementation process.
Suicidal
Callers Training Video
Many
9-1-1 telecommunicators in the United States may not have training
or experience handling suicidal callers. They may develop their
techniques while on the job through trial-and-error, but not have the
benefit of formal training. This training video will enable you to
benefit from others' experiences in handling a suicidal caller. This
video also dispels common suicide myths, teaches you how to assess
the risk of a possible suicide call, and demonstrates proper
techniques for handling that call.
TTY
- Call recognition and Processing Training Video
Most
calls into a dispatch center will come from people using a standard
telephone to verbally report an emergency, but in some cases a
telecommunicator will only hear tones instead of words. It may be
because the caller is using a TTY - or test telephone - because he or
she is unable to speak. Federal mandates and your desire to help
people in needs makes it critical for you to know how to properly
answer these calls. This video explains some of the different devices
used, and how to properly communicate with TTY users in need of
emergency help.
Each
video qualifies as one CDE credit. Attendees in a conference setting
but not individually logged in may receive CDE points for $15 each.
Download
the CDE Order form to order additional certificates.
Download
the registration form.
A
$50 registration fee allows access to the selected video for 30
days. Confirmation of registration and an access code will be sent
via email. |
